This policy explains how Froid Marin (“we”) collects, uses, discloses, retains, and protects your personal information when you visit or use our website, create an account, place an online order, or contact us.<\/p>\n
This policy applies in addition to our terms and conditions of use and sale, as applicable.<\/p>\n
We sell in Canada only. This policy is intended to comply with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, the Act respecting the protection of personal information in the private sector (as amended, including by Bill 25).<\/p>\n
By using our website, creating an account, or placing an order, you consent to the collection, use, disclosure, and retention of your personal information in accordance with this policy. You may withdraw your consent (to the extent permitted by law) by contacting us; however, this may limit your ability to use certain features or obtain certain services.<\/p>\n
We collect only the information necessary for the purposes described in section 5.<\/p>\n
Important: Payments are processed by Stripe. We do not store full credit card numbers on our servers. We may receive limited information from Stripe (e.g., card type, last four digits, payment identifier) in order to manage your order, refunds, and fraud prevention.<\/p>\n
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We use your personal information to:<\/p>\n
We do not sell your personal information. We may, however, disclose it in the following situations:<\/p>\n
To our employees and representatives who need access to perform their duties (e.g., order processing and support).<\/p>\n
We may disclose information to service providers that help us operate our online store, for example:<\/p>\n
These providers may use your information only to provide the agreed services and must implement appropriate safeguards.<\/p>\n
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Our online store is hosted in Quebec. However, some providers (e.g., Stripe, Google, and Meta) may process or host certain data outside Canada depending on their infrastructure. Where applicable, we take reasonable steps to ensure adequate protections are in place (contracts, security measures, and limited access).<\/p>\n
We retain your personal information only as long as necessary to achieve the purposes described in this policy or to comply with our legal and tax obligations. For example, billing and purchase information may be retained for record-keeping purposes. Once the retention period has expired, the information is securely destroyed or anonymized.<\/p>\n
We apply reasonable administrative, technical, and physical security measures, including:<\/p>\n
No method of transmission or storage is completely secure. Despite our efforts, we cannot guarantee absolute security.<\/p>\n
In the event of a privacy incident involving a risk of serious harm, we will provide the notices required by law and take steps to limit impacts.<\/p>\n
A cookie is a small file stored on your device. It helps us operate the website, improve your experience, and, in some cases, measure audience or deliver advertising.<\/p>\n
We may use the following categories of cookies:<\/p>\n
Required for the proper operation of the WooCommerce store (e.g., cart, login, session, security, preferences).<\/p>\n
Help us understand how the site is used and improve it (e.g., traffic statistics and performance). We use Google Tag Manager to manage certain measurement tags.<\/p>\n
May be used to measure the effectiveness of our campaigns (e.g., Google Ads conversions) and, if you consent, to show more relevant advertising (remarketing), including via Meta Pixel.<\/p>\n
You can manage your preferences by adjusting your browser settings (blocking\/deleting cookies) and, where available, via the consent options displayed on the website. Blocking certain cookies may limit some features (e.g., cart or checkout).<\/p>\n
Some cookies may be set by third-party services used on the site (e.g., Stripe for payments, Google Tag Manager\/Google Ads, Meta Pixel, and anti-fraud or security tools). These third parties have their own privacy policies and may process data under their own terms.<\/p>\n
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Our website may contain links to external sites. We are not responsible for their privacy practices. We recommend reading their privacy policies.<\/p>\n
Our online store is not intended for children. We do not knowingly collect personal information from a minor without the consent of a parent or legal guardian where required by law.<\/p>\n
Subject to applicable laws, you may:<\/p>\n
To exercise your rights, please contact the person responsible (section 14). We may need to verify your identity before responding to your request.<\/p>\n
For any questions, access requests, correction requests, or withdrawal of consent, you may contact:<\/p>\n
Mathieu Boudreau<\/p>\n
5450B rue Bordeaux, Montreal, Quebec H2H 2A8<\/p>\n
confidentialite@froidmarin.com<\/a><\/p>\n (450) 347-8297<\/p>\n