A 25% restocking fee is charged on returns of unused products and unopened boxes, up to 35 days from date of purchase. All returns must be shipped prepaid. An electronic label will be provided by Froid Marin on request. All returns must be pre-approved and accompanied by a Froid Marin return form using your invoice number as the return merchandise number.
In the event that the product is damaged during shipment, the customer is responsible for informing Froid Marin of any damage to the product within 2 working days of receipt. After this period, Froid Marin is no longer responsible for transport damage.
Risk of loss
Froid Marin Inc. assumes the risk of loss of goods shipped until they are taken over by the carrier chosen by the purchaser. Once the goods leave the offices of Froid Marin Inc. the risk of loss passes to the Buyer as title to the goods passes to the Buyer at that time. This means that lost packages are the responsibility of the Buyer and / or his carrier. Shipping information is provided to the buyer with confirmation of the carrier’s acceptance of the package and can be used to track shipments directly on carrier websites.
Prices on our website and shown to customers are subject to change at any time without notice for any reason, including unforeseen increases in the costs of imported products and raw materials, currency fluctuations and discontinuation of programs. price incentive.
The buyer must inform Froid Marin of any defect or malfunction by email and received during the warranty period in order to guarantee the repair or replacement of the product, the Buyer must return the product to Froid Marin at the expense of the Buyer so that ” it is received within one day of the expiration of the warranty period. Full repair, refund or replacement remedies shall be the sole remedies for any warranty claim at the discretion of Froid Marin Inc. Buyer expressly, knowingly and knowingly waives the right to claim any implied warranty and claim. for consequential damages, which are expressly excluded from this guarantee. de mettre a jours.